When is a website not a website?

The words “web” and “internet” tend to be used interchangably by most people- however, they are technically two very different things.

The internet is hardware- a physical network of computers, all connected to one another and communicating using a set of open standards (including TCP and Internet Protocol.) The “web” is software- a virtual network of interlinked documents, built on a set of open standards (including the HTML, CSS and Javascript.) (more…)

June 28th, 2007 | Other Media, WWW, Web Content | No comments

Telephone support

This is a summary of my experience earlier this week with Virgin Media.

The background; I’d just bought a wireless router and wanted to connect it. Should be a simple job; however, it wouldn’t connect to the internet and was asking me for a username and password- even though Virgin’s website said I didn’t need one.

I know my username, but having lost the little card with my password that I was given when I first signed up some years ago, I decided to phone up to ask for this simple, tiny but apparently vital piece of information to be either given to me or reset.

So… (more…)

June 21st, 2007 | Devices and User Interfaces, Other Media | 1 comment

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